Returns & Refunds Policy
At Chocolate Box, we strive to ensure your treats arrive in perfect condition; however, due to the perishable nature of our products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.
Contact Support
Email our customer care team with your order number and a brief description of the issue regarding your chocolate order.
Provide Documentation
Attach clear photos of the damaged packaging or product to help us verify the quality concern and process your request.
Evaluation
Our quality control team will review your submission within 24 hours to determine if a refund or a fresh replacement is appropriate.
Resolution
Once approved, we will either ship a replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing